I Cannot Make or Receive Lebara Calls?

Plans & Rates
If you cannot make or receive calls, please first perform the following checks:

Do you have credit on your phone; to check your credit balance dial *110# and then press the call button or, call 1755.

If making an international call, please ensure you are dialing the international code, followed by the country code and finally by the mobile/landline number (without the 0 in the beginning).

Are you connected to our network; Lebara should be displayed on your phone screen.

If you are not connected to our network, please perform a manual network search by first switching your network mode from automatic to manual:

  1. Access your phones menu.
  2. Select network settings.
  3. Select network selection or connectivity.
  4. Select manual network search.
  5. After your handset scans all networks in the area, select a non Lebara network to reset your network settings.
  6. Repeat the manual network search again and now select Lebara as your network.


If having performed the above steps you still cannot send or receive SMS, please contact Customer Services on 1755.